Supercharge your Store with the only Ecommerce First Helpdesk

Turn support into a revenue-generating engine with LimeChat’s helpdesk. Enable powerful omnichannel query management, support automation, and measuring experience for D2C brands.
A labeled screenshot of LimeChat's helpdesk. | left - multichannel inbox | middle - active chat | right - shopify actions
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Easy 7-day Setup
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Powered by Level 3 AI
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Dedicated DTC Success Manager
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Impact of LimeChat’s
Conversational Commerce Suite

70%
Reduced Support Cost
10X
Faster Resolution Time
200%
Higher agent-assisted sales

One Helpdesk for all Channels

Centralize all your support tickets from WhatsApp, Email, Instagram Comments & DMs, FB Messenger, Live Chat onto one dashboard for seamless ticket management.

A labeled screenshot of LimeChat's helpdesk. | left - multichannel inbox | middle - active chat | right - shopify actions

One Tab for Customer Order Management

We dare you to find a stronger alternative! Track, modify, cancel and refund orders from a single helpdesk.

Manage all queries and trigger actions in a single click and get a 360-degree view of your customer’s journey, order history, and past interactions.
A screenshot showing LimeChat's helpdesk and its ability to edit shopify orders directly.
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Screenshot of analytics dashboard giving detailed insight into performance of the customer support team and impact of WhatsApp campaigns

The Most Comprehensive AI-driven insights

Measure and modify on the go. Track Agent Performance, Bot Performance, NPS, User Behaviour, and Sales Data from one dashboard.

Gather real-time data that helps to find your happiest, high-intent customers and their unique preferences to provide an exceptional experience.
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Unlock Sales Via Support

Unlock sales by answering all pre-purchase queries from the dashboard and guide your high-intent audience to checkout entirely on chat.
Image showcasing ability to recommend products on live chat in a personalized and interactive manner.
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25+ Integrations for all your Ecommerce needs

Unleash the Power of 25+ Integrations for All Your E-Commerce Requirements

Brands Love LimeChat

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NEEMAN'S
We onboarded LimeChat to help us with quicker resolutions for our customers. Though we automated > 70% of the chats, we were able to achieve a lot more.
Vikas Kabra
mamaearth
Closely knit working process with a bunch of people willing to deliver results

‍Intent of LimeChat team to provide immediate support
Madhur Jain
The Face Shop
We are delighted to use the LimeChat platform. It's an amazing experience with the chatbot that automates support queries and helps in conversions. With the robust outbound campaign platform, the promotional and transactional WhatsApp campaigns have been working seamless for us.
The Face Shop
T.A.C
After trying a few partners, I have finally settled on LimeChat for our brands. It has good customizability options as well as out-of-the-box capabilities that’ll get you started in no time with better results as you work with the team to improve it. Folks at LimeChat are super-supportive & open to ideas to cater to our personalized requirements.
Atharva
bella vita organic
LimeChat has played an integral part in the customer success journey at Bella Vita. What started out just as a Chat Support Tool for us has today transformed as a one-stop solution for building automation and driving efficiency. The one thing I value the most is the prompt support provided by the Team at LimeChat.
Raghav Kumar
wow skin science
LimeChat has the vision, technical prowess, and the dedication to make brands succeed.

They've helped us make WhatsApp a major channel of growth
Gaurav Jain
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