Get Explosive Growth With WhatsApp Commerce

Use the power of chat to connect with your audience. Acquire, retain and engage where they feel most comfortable.

LimeChat

200+ Brands are leveraging WhatsApp Commerce

200+ Brands are leveraging WhatsApp Commerce

Make online shopping more human

Watch how you can be available to customers anytime, anywhere, without losing the personal connect.

Impact of LimeChat’s Conversational Commerce Suite

$ 0 M+
Revenue Generated
$ 0 M+
Savings Automated
0 %
Higher Retention
chat re-marketing

WhatsApp Marketing is more than just Abandoned Cart

Shift your top-performing email and SMS campaigns to WhatsApp. Buyers have a 95% chance of viewing and responding to you instantly.
 
  • Re-order and Cross-sell campaigns
  • RTO Campaigns
  • Product usage and Feedback campaigns

WhatsApp Checkouts are Faster

Your interested buyers don’t want to leave WhatsApp to place an order. Connect your WhatsApp campaigns to WhatsApp checkout to reduce drop off’s and increase sales by 2X.
 
  • View products on WhatsApp and add to cart
  • Add discounts to your order
  • Checkout on WhatsApp
conversation rate on chat

Engage your store visitors on WhatsApp

10% of your website visitors are stuck because they are confused. Get them to WhatsApp and understand their concerns. Answer their questions instantly and give them the confidence to buy. 

  • FAQs about the product and brand
  • Help with discounts and offers
  • Capture phone numbers and high-intent leads

Automate Repetitive Questions

Our support bot is more human than your best customer support agent. Deliver lightning-fast support resolution and build a loyal fan base on Whatsapp. Resolve post-purchase queries in seconds.

  • Where is my order
  • Returns and refunds
  • Order modification and cancellation
customer support automation

Make support more human

Lend a personal touch to your interactions with critical customers. Combine the best of automation and humans and become known for exceptional support.

  • Manage all questions through a single helpdesk
  • Know your best agents
  • Learn what drives your customers to buy

Brands    LimeChat

LimeChat Client

“We onboarded Limechat to boost our sales through a bot. Revenue through the chatbot conversations has tripled compared to our previous bot. We have also achieved the goal of 70% automation consistently for 3 months.”

Head of Ecommerce

Brands    LimeChat

LimeChat Client

“We onboarded Limechat to boost our sales through a bot. Revenue through the chatbot conversations has tripled compared to our previous bot. We have also achieved the goal of 70% automation consistently for 3 months.”

Head of Ecommerce

Brands    LimeChat

LimeChat Client

“We onboarded Limechat to boost our sales through a bot. Revenue through the chatbot conversations has tripled compared to our previous bot. We have also achieved the goal of 70% automation consistently for 3 months.”

Head of Ecommerce

“A big thanks for helping us resolve customer queries with a reduced TAT. Automating the process helped us reduce the waiting time and receiving positive customer feedbacks.”

Head of Ecommerce

“LimeChat has been a fantastic partner to Kapiva, helping us grow everything from CRM and content to CS(Customer Support).”

Founder, Kapiva
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Made for Ecommerce

Human-Level
Conversational AI

Special focus on
Shopify Plus brands

10x Faster Go-live
vs other AI bots

Simplified omnichannel conversational marketing

Limechat adapts to various industry needs and business scales to enable stores to increase conversion rates and sales using Level-3 AI chatbots and automations.

Double your eCommerce Sales with Limechat

Learn more about Conversational Commerce

Frequently Asked Questions

Conversational Marketing is a novel marketing paradigm that enables you to talk to your users at the marketing stage itself. Traditional marketing produces ads and throws them at a huge volume of users, hoping for something to stick. In contrast to this, conversational marketing interacts with your users to understand their preferences and then shows them an ad personalized to their problem. This is done by connecting ad platforms like Facebook and Instagram to messaging channels like Messenger and WhatsApp through Click-to-Messenger and Click-to-WhatsApp ads. Conversational display ads can also be run on google through Adlingo.

A smart e-commerce chatbot (such as Limechat) can enable you to properly utilize conversational marketing at scale by holding natural conversations with users within an ad, understanding their problems, and showing them an ad perfectly tailored to their concern.

While browsing on an e-commerce website, users organically reach out on chat for different use cases throughout the buying journey (provided there is a chat widget easily visible). Users can ask for product recommendations tailored to their personalized concerns, or ask for reassurances about a product, for eg, its effectiveness or side effects. During the checkout process, users can ask for discounts, coupon codes or free shipping. They might also have questions about shipping time, shipping charges, returns policy or the like. Addressing all user questions immediately and with confidence gives users the required nudge to go ahead and purchase.

You can run special type of marketing campaigns on Facebook and Instagram to make your ads interactive by connecting them to messaging channels. These ads are called click-to-WhatsApp ads and click-to-Messenger ads, where clicking on the ad directly initiates a conversation with your brand on WhatsApp or Messenger. The initial message sent from the user’s side can be completely customized by you while designing the campaign. You can think of these initial messages as the conversational equivalent of landing pages, which can be connected to a bot workflow. When the message gets triggered from the user’s end, the bot starts interacting with the user to understand their personalized problems and provides a tailored recommendation (unlike a website landing page)

Chat Re-marketing campaigns are 2-3x more likely to be opened than email campaigns, since messaging channels command much higher user engagement than email, and do not have sophisticated spam filters. 50% more users end up engaging with your campaign on chat compared to email, by either clicking on CTAs in the email, or by replying to your message (something which rarely ever happens in case of emails). This leads to much higher conversion rates and RoI through chat re-marketing compared to email re-marketing.

E-commerce websites have massive drop-offs due to too much information and decision-making steps. If done right, 5% of all e-commerce website visitors can be engaged through chat before they drop off.

A Level 3 e-commerce bot can leverage its unique ability to hold human-like conversations to understand the user’s concern and guide them throughout the buying journey. It can understand the user’s personalized concerns, recommend the right product for it, resolve all questions about the product, shipping, and returns, and close the sale right there. This kind of engaging store-like experience prevents the user impulse from dying down and can yield conversion rates as high as 15%. In this way, a smart e-commerce bot can optimize the website conversion funnel by converting users that might have otherwise dropped off.

Level 3 e-commerce bots can understand user queries and instantly provide tailored responses. This kind of instant personalized interaction at any time across any channel makes users feel that your brand cares about them and is always there for their needs. Freeing up your customer support agents to attend to high-value conversations makes these customers feel extremely special. Delivering such delightful experiences repeatedly helps cement a strong brand image in your customer’s mind, and gradually turns new users into die-hard fans of your brand.

Learn How Our Customers Drive More Revenue with LimeChat

Man Matters Generates 3x Qualified Pipeline Globally with LimeChat

Keep track of incoming customer support requests across engagement channels.

Man Matters Generates 3x Qualified Pipeline Globally with LimeChat

Keep track of incoming customer support requests across engagement channels.

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