LimeChat has been a fantastic partner to Kapiva, helping us grow everything from CRM and content to CS (Customer Support).

LimeChat's AI-powered GPT bots have significantly boosted efficiency. The bots handle most queries, allowing our agents to focus on crucial issues, leading to higher CSAT and NPS scores.

LimeChat's AI solutions have significantly enhanced our customer engagement and agent productivity. Instant feedback via WhatsApp has improved our understanding of customer needs, allowing us to adapt our services in real time.

Limechat and its two-way communication have played a pivotal role inour customer engagement, driving up our retention rate and LTV while also helping us close more sales from cart drop-offs. A special shoutout to Ashwath Nitin our CSM who goes above and beyond to help us achieve our objectives!

In the past two years, we've nearly tripled ourselves and are on the verge of profitability. LimeChat has been instrumental in this journey, accelerating our growth and optimizing marketing ROI. Thanks to Aniket and the LimeChat team for their invaluable support!

Switching to LimeChat for our WhatsApp has been a brilliant decision. LC has significantly helped improved our WhatsApp communication strategy and the bot’s ability to handle customer queries have enhanced our customer experience.

Our partnership with LimeChat has redefined our engagement with potential guests. The seamless integration of WhatsApp and Instagram into our customer journey has elevated our guest experience. We’re not just capturing leads; we’re nurturing relationships that drive bookings and enhance satisfaction.

The Limechat bot itself is a game-changer—it now handles nearly80% of our customer queries. This has significantly improved our response times and customer satisfaction. The platform is intuitive, reliable, and has become an integral part of our support operations. Highly recommend Limechat for anyone looking to streamline their support, especially with such a dedicated team behind it!

Limechat has played a crucial role in driving impressive retention rates, reaching new audiences, and engaging our current customers through direct support on WhatsApp. The Limechat team has proven to be much more than just a service provider. They've truly become a valued partner in our growth journey.