Neeman’s boosts sales and drive retention through conversational commerce on WhatsApp

Neeman’s, a leading sustainable footwear brand, has seen exponential growth in its revenue and customer base since its launch.

Objectives

To scale up their business, Neeman’s had a few objectives to complete:

• Automate customer support
• Increase website conversion
• Boost retention-led growth through marketing

The Strategy

Neeman’s partnered with LimeChat and leveraged the WhatsApp Conversational Commerce suite to automate support, boost website sales and deliver amazing customer experience. They experienced incredible results by putting into action best practices to engage customers on WhatsApp.

Key Metrics

• 70% Automation of customer conversations
• 6% Increase in website sales
• 3X Cart recovery (compared to email and SMS)