Neeman’s Shoes boosts website conversions and automates support experience with WhatsApp

Key challenges

• Huge inbound conversation volume‍
• Low website conversions due to drop-offs
• Low conversions from marketing campaigns

Goals

The Neeman's team was looking to partner with someone who has a proven record to:

• Automate customer support
• Increase website conversions
• Boost retention-led growth through marketing

The Solution

Neeman’s partnered with LimeChat and leveraged the WhatsApp Conversational Commerce suite to automate support, boost website sales, and deliver amazing customer experience. They experienced incredible results by putting into action best practices to engage customers on WhatsApp.

The Results

• 70% Automation of customer conversations
• >10L Monthly revenue generated via bot + campaign
• < 1 min Average resolution time