
Urban gabru scaled its online business and increased 2X revenue with AI chatbot
Urbangabru is a unique brand that is successfully catering to the ever-evolving demands of men who crave to stay stylish, attractive, and smart, through its wide portfolio of natural hair, beard, and skin grooming products.
The Challenges
- Loss of impulse purchases due to high response times
- Too many decision-making steps during product discovery
- Scaling customer support with brand's rapid growth
The Objective
The Urban Gabru team was looking for a scalable solution to engage and retain customersthroughout their buying journey — from product discovery to checkout to post-purchase.
The Solution
- LimeChat’s human-level AI offered a consultative buying experience, simulating in-store shopping experiences online.
- The Urbangabru team addressed common queries 10X faster and delighted their customers — with human-like AI and an omnichannel helpdesk.
Key Metrics
- 70% Automation of customer queries
- 2X Increase in website sales
- < 1 min Avg. resolution time