Skyrocket your Shopify store growth with the first-ever AI-powered helpdesk

Resolve customer queries in seconds on live chat, email and social channels with AI-powered automation to turn support into a sales machine.

      1M+ conversations automated for 150+ leading brands

      1M+ conversations automated for 150+ leading brands

      Answer customer queries in seconds, not days

      Ecommerce businesses take upto 24 hours on average to respond to potential buyers and lose upto 7% of sales.

      World’s first smart Helpdesk dedicated 100% to blitz your Shopify Growth

      One helpdesk for all channels

      Centralise all your support tickets from live chat, email, Facebook and Instagram onto one dashboard for better ticket management.

      Personalised experiences on-the-go

      Deliver omnichannel personalised experiences with a 360-degree view of customer journey, order history and past interactions.

      Now you can recommend, track, modify, cancel and refund orders all within one app.

      Automate upto 70% queries with conversational AI

      Easily scale your customer support with human-level automation across the buying journey.

      Help customers with product-specific concerns, order-related queries and other support faqs with personalised responses.

      Easy Integrations + Quick Setup = Happy Brands

           

          Capture buyer intent to turn inquiries into sales

          Answer product-related queries, address buyer concerns and send personalised product recommendations based on consumer intent, interest and preference.

          Increase your conversions by 23% from timely support!

          In-depth insights and reporting

          From ticket resolutions, conversions to agent performance, we bring all the numbers to one dashboard to help you make better business decisions.

          Brands    LimeChat

          LimeChat Client

          “We onboarded Limechat to boost our sales through a bot. Revenue through the chatbot conversations has tripled compared to our previous bot. We have also achieved the goal of 70% automation consistently for 3 months.”

          Head of Ecommerce

          Brands    LimeChat

          LimeChat Client

          “We onboarded Limechat to boost our sales through a bot. Revenue through the chatbot conversations has tripled compared to our previous bot. We have also achieved the goal of 70% automation consistently for 3 months.”

          Head of Ecommerce

          “A big thanks for helping us resolve customer queries with a reduced TAT. Automating the process helped us reduce the waiting time and receiving positive customer feedbacks.”

          Head of Ecommerce

          “LimeChat has been a fantastic partner to Kapiva, helping us grow everything from CRM and content to CS(Customer Support).”

          Founder, Kapiva
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          Simplified omnichannel conversational marketing

          Limechat adapts to various industry needs and business scales to enable stores to increase conversion rates and sales using Level-3 AI chatbots and automations.

          Improve your online shopping experiences
          with intelligent customer support

              Learn more about Conversational Commerce

              Frequently Asked Questions

              Conversational Marketing is a novel marketing paradigm that enables you to talk to your users at the marketing stage itself. Traditional marketing produces ads and throws them at a huge volume of users, hoping for something to stick. In contrast to this, conversational marketing interacts with your users to understand their preferences and then shows them an ad personalized to their problem. This is done by connecting ad platforms like Facebook and Instagram to messaging channels like Messenger and WhatsApp through Click-to-Messenger and Click-to-WhatsApp ads. Conversational display ads can also be run on google through Adlingo.

              A smart e-commerce chatbot (such as Limechat) can enable you to properly utilize conversational marketing at scale by holding natural conversations with users within an ad, understanding their problems, and showing them an ad perfectly tailored to their concern.

              While browsing on an e-commerce website, users organically reach out on chat for different use cases throughout the buying journey (provided there is a chat widget easily visible). Users can ask for product recommendations tailored to their personalized concerns, or ask for reassurances about a product, for eg, its effectiveness or side effects. During the checkout process, users can ask for discounts, coupon codes or free shipping. They might also have questions about shipping time, shipping charges, returns policy or the like. Addressing all user questions immediately and with confidence gives users the required nudge to go ahead and purchase.

              You can run special type of marketing campaigns on Facebook and Instagram to make your ads interactive by connecting them to messaging channels. These ads are called click-to-WhatsApp ads and click-to-Messenger ads, where clicking on the ad directly initiates a conversation with your brand on WhatsApp or Messenger. The initial message sent from the user’s side can be completely customized by you while designing the campaign. You can think of these initial messages as the conversational equivalent of landing pages, which can be connected to a bot workflow. When the message gets triggered from the user’s end, the bot starts interacting with the user to understand their personalized problems and provides a tailored recommendation (unlike a website landing page)

              Chat Re-marketing campaigns are 2-3x more likely to be opened than email campaigns, since messaging channels command much higher user engagement than email, and do not have sophisticated spam filters. 50% more users end up engaging with your campaign on chat compared to email, by either clicking on CTAs in the email, or by replying to your message (something which rarely ever happens in case of emails). This leads to much higher conversion rates and RoI through chat re-marketing compared to email re-marketing.

              E-commerce websites have massive drop-offs due to too much information and decision-making steps. If done right, 5% of all e-commerce website visitors can be engaged through chat before they drop off.

              A Level 3 e-commerce bot can leverage its unique ability to hold human-like conversations to understand the user’s concern and guide them throughout the buying journey. It can understand the user’s personalized concerns, recommend the right product for it, resolve all questions about the product, shipping, and returns, and close the sale right there. This kind of engaging store-like experience prevents the user impulse from dying down and can yield conversion rates as high as 15%. In this way, a smart e-commerce bot can optimize the website conversion funnel by converting users that might have otherwise dropped off.

              Level 3 e-commerce bots can understand user queries and instantly provide tailored responses. This kind of instant personalized interaction at any time across any channel makes users feel that your brand cares about them and is always there for their needs. Freeing up your customer support agents to attend to high-value conversations makes these customers feel extremely special. Delivering such delightful experiences repeatedly helps cement a strong brand image in your customer’s mind, and gradually turns new users into die-hard fans of your brand.

              Learn How Our Customers Drive More Revenue with LimeChat

              Man Matters Generates 3x Qualified Pipeline Globally with LimeChat

              Keep track of incoming customer support requests across engagement channels.

              Man Matters Generates 3x Qualified Pipeline Globally with LimeChat

              Keep track of incoming customer support requests across engagement channels.

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