Our bots are powered by the World’s first Level 3 AI technology, that is uniquely capable of understanding context, and hence carrying out natural conversations.
Our complete focus on e-commerce use cases has enabled us to make features, integrations and AI models which deliver best-in-class customer support for D2C brands.
Signup to deployment takes less than a week. Our dedicated customer success team tailors the bot specifically to your brand to ensure the best results for you.
Connect with potential customers at all stages of their buying journey from consideration to checkout to re-order. Leverage high open rates possible only on Whatsapp and get 3x the returns of your re-marketing campaigns.
Engage your visitors through widget pop-ups before they drop off from your website. Reassure them on any pre-purchase queries on chat throughout their buying journey to increase conversions & brand trust.
Interact with your prospects directly on Facebook and Instagram through Click-to-Messenger ads. Reduce CAC and improve RoAS through conversational buying journeys and personalized re-marketing.
Instantly respond to customer DMS without having to scale your CX team. Deliver exceptional experiences consistently to increase CSAT and drive brand loyalty.
Ready to Save 30% of Your Chat Re-Marketing CAC?
Chat re-marketing is a way to engage your dropped-off visitors or existing customers through their favorite messaging channels like FB Messenger, WhatsApp, SMS etc. Re-engagement on chat can be done by showing social proof, value, discounts, promotions, or simple reminders.
Re-targeting uses paid ads to target people who have visited your website but not purchased. Re-marketing traditionally used email to nudge existing users to re-order, or convert dropped-off visitors (whose email was captured) into a purchase. Chat Re-marketing involves using popular messaging channels like FB Messenger, WhatsApp etc. for re-marketing campaigns. Chat-Remarketing campaigns can yield 2-3x sales compared to email marketing campaigns.
Existing marketing automation tools support complex campaigns like Facebook re-targeting of dropped-off visitors, abandoned checkout emails, post-purchase nurture journeys, re-order campaigns and the like. This works by 1. capturing events from ads and your e-commerce website, 2. allowing you to set up journeys using these events, and 3. executing these journeys on the relevant channels (FB ads, email, etc.)
The first step in setting up marketing automation is to use Limechat’s integration with marketing tools to use Messenger or WhatsApp for executing journeys (stage 3). Limechat can also capture rich events from your conversational buying flows and send those events to your marketing automation tool (stage 1). Since conversational buying flows enable you to capture much richer events from the user conversation, you can leverage these events to make better re-targeting campaigns (stage 2).
Chat Re-marketing campaigns are 2-3x more likely to be opened than email campaigns, since messaging channels command much higher user engagement than email, and do not have sophisticated spam filters. 50% more users end up engaging with your campaign on chat compared to email, by either clicking on CTAs in the email, or by replying to your message (something which rarely ever happens in case of emails). This leads to much higher conversion rates and RoI through chat re-marketing compared to email re-marketing.
Whenever a sophisticated e-commerce chatbot engages with a user, be it on your website, or messaging channels, or through interactive ads, or re-marketing campaigns, it keeps on gathering useful data about the user’s preferences. This data gets condensed to form rich user profiles. Using these profiles to analyze user behavior on your website, conversational flow, ads etc. gives directly actionable intel for your re-targeting campaigns.
Additionally, chatbot-driven user profiling also helps you identify users that prefer buying through messaging channels over the website. These users can then be targeted through separate conversational marketing campaigns, that bring them from ads directly to their messaging channel of choice.
For new visitors on your website whose phone number gets captured through a popup, you can send out abandoned checkout or re-targeting campaigns on WhatsApp, Messenger or SMS.
For existing customers (all of whom have given their phone number), you can send out post-purchase nurture campaigns, re-order campaigns, offers, win-back campaigns etc.
For new visitors going through a buying journey with you on a messaging channel, you can directly send out personalized re-targeting campaigns based on their stage of drop-off.
Limechat allows you to capture rich events and user preferences from chat, export them to marketing automation tools, make re-targeting campaigns using these events, and execute these campaigns on messaging channels.