Address common queries 10x faster with personalized AI chatbots.
Proactively identify unresolved queries and unhappy customers, and connect them with human agents
Send order confirmation, dispatch, and delivery notifications to smoothen post-purchase customer experience.
Win trust with proactive customer support and drive more positive reviews and repeat buyers
Highest engagement channel, with >90% open and read rates. Users expect prompt support
78% of consumers use FB for product discovery, and expect proactive support on FB pages.
75% ecommerce visitors depend on website live chat for support, and expect quick resolutions.
83% of impulse shoppers discover products on Instagram, and are willing to buy from DMs.
Around 80% of customer support queries are repetitive – for example, order status, product usage FAQs, shipping and delivery policies, returns/ exchanges/ refunds, etc. Level-3 AI automates human-like responses to such queries to reduce response time, delight consumers and strengthen brand relations.
A human-level support chatbot can actually tap into existing information on your storefront to answer customers’ basic questions. When implemented properly, it can resolve customer queries within a minute and be amazing for customer experience. That’s also one less contact for agents to handle. For complex use cases, Limechat also enables easy transfer to a live agent.
Level-3 AI chatbots are the first generation of chatbots that can understand contextual free-text queries (‘How long before I can see results?’). The ability to understand natural human queries makes the caht experience feel human-like.
Furthermore, Level-3 AI is able to learn from consumer behavior and past interactions, helping brands personalize their automated conversations at a human-level.