Automate 70% Customer Support with Level-3 AI

Resolve common customer queries on Live Chat, WhatsApp, Instagram and Messenger

      customer support automation

      Watch the magic of Level-3 AI

      Check out how to deliver personalized human-like experiences at scale
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      customer support automation flow

      Automate 70% Support with Human-Like AI

      Address common queries 10x faster with personalized AI chatbots.

      • 20+ customizable templates
      • Optimized for eCommerce
      • Strong integration with Shopify apps

      Smart Agent Escalation for Timely Conversions

      Proactively identify unresolved queries and unhappy customers, and connect them with human agents

      • Automatic ticket assignment
      • Full chat history to get context
      • Easy access to customer and order data
      customer support automation flow
      Automated shipping updates

      Reduce Returns by 13% with Proactive Order Alerts

      Send order confirmation, dispatch, and delivery notifications to smoothen post-purchase customer experience.

      • Deep Integration with Shopify events
      • Integration with Logistics Aggregators
      • Notify on WhatsApp for maximum transparency

      Boost Retention by 30% and Improve NPS

      Win trust with proactive customer support and drive more positive reviews and repeat buyers

      • Measure NPS and identify happy customers
      • Retention campaigns for loyal customers
      • Remember preferences and user details to ease impulse shopping

      1M+ conversations automated for 150+ leading brands

      1M+ conversations automated for 150+ leading brands

      Omnichannel Customer Support

      Increase conversion rate with Whatsapp

      WhatsApp

      Highest engagement channel, with >90% open and read rates. Users expect prompt support

      Increase conversion rate with Messenger

      Facebook Messenger

      78% of consumers use FB for product discovery, and expect proactive support on FB pages.

      Increase conversion rate on Live Chat

      Website Live Chat

      75% ecommerce visitors depend on website live chat for support, and expect quick resolutions.

      Increase conversion rate on Instagram

      Instagram

      83% of impulse shoppers discover products on Instagram, and are willing to buy from DMs.

      Double your eCommerce Sales with Limechat

          What makes LimeChat different?

          Human-Level
          Conversational AI

          Exclusively built
          for eCommerce

          10x Faster Setup
          vs other AI bots

          Frequently Asked Questions

          Around 80% of customer support queries are repetitive – for example, order status, product usage FAQs, shipping and delivery policies, returns/ exchanges/ refunds, etc. Level-3 AI automates human-like responses to such queries to reduce response time, delight consumers and strengthen brand relations.

          A human-level support chatbot can actually tap into existing information on your storefront to answer customers’ basic questions. When implemented properly, it can resolve customer queries within a minute and be amazing for customer experience. That’s also one less contact for agents to handle. For complex use cases, Limechat also enables easy transfer to a live agent.

          Level-3 AI chatbots are the first generation of chatbots that can understand contextual free-text queries (‘How long before I can see results?’). The ability to understand natural human queries makes the caht experience feel human-like.

          Furthermore, Level-3 AI is able to learn from consumer behavior and past interactions, helping brands personalize their automated conversations at a human-level.

          @ CopyRight 2022, Wavicle Technologies Pvt Ltd