Automate 70% Customer Support with Level-3 AI

Resolve common customer queries on Live Chat, WhatsApp, Instagram and Messenger
customer support automation

Watch the magic of Level-3 AI

Check out how to deliver personalized human-like experiences at scale
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customer support automation flow

Automate 70% Support with Human-Like AI

Address common queries 10x faster with personalized AI chatbots.

  • 20+ customizable templates
  • Optimized for eCommerce
  • Strong integration with Shopify apps

Smart Agent Escalation for Timely Conversions

Proactively identify unresolved queries and unhappy customers, and connect them with human agents

  • Automatic ticket assignment
  • Full chat history to get context
  • Easy access to customer and order data
customer support automation flow
Automated shipping updates

Reduce Returns by 13% with Proactive Order Alerts

Send order confirmation, dispatch, and delivery notifications to smoothen post-purchase customer experience.

  • Deep Integration with Shopify events
  • Integration with Logistics Aggregators
  • Notify on WhatsApp for maximum transparency

Boost Retention by 30% and Improve NPS

Win trust with proactive customer support and drive more positive reviews and repeat buyers

  • Measure NPS and identify happy customers
  • Retention campaigns for loyal customers
  • Remember preferences and user details to ease impulse shopping

200+ Brands are leveraging WhatsApp Commerce

200+ Brands are leveraging WhatsApp Commerce

Omnichannel Customer Support

Increase conversion rate with Whatsapp

WhatsApp

Highest engagement channel, with >90% open and read rates. Users expect prompt support

Increase conversion rate with Messenger

Facebook Messenger

78% of consumers use FB for product discovery, and expect proactive support on FB pages.

Increase conversion rate on Live Chat

Website Live Chat

75% ecommerce visitors depend on website live chat for support, and expect quick resolutions.

Increase conversion rate on Instagram

Instagram

83% of impulse shoppers discover products on Instagram, and are willing to buy from DMs.

Double your eCommerce Sales with Limechat

Made for Ecommerce

Human-Level
Conversational AI

Special focus on
Shopify Plus brands

10x Faster Go-live
vs other AI bots

Frequently Asked Questions

Around 80% of customer support queries are repetitive – for example, order status, product usage FAQs, shipping and delivery policies, returns/ exchanges/ refunds, etc. Level-3 AI automates human-like responses to such queries to reduce response time, delight consumers and strengthen brand relations.

A human-level support chatbot can actually tap into existing information on your storefront to answer customers’ basic questions. When implemented properly, it can resolve customer queries within a minute and be amazing for customer experience. That’s also one less contact for agents to handle. For complex use cases, Limechat also enables easy transfer to a live agent.

Level-3 AI chatbots are the first generation of chatbots that can understand contextual free-text queries (‘How long before I can see results?’). The ability to understand natural human queries makes the caht experience feel human-like.

Furthermore, Level-3 AI is able to learn from consumer behavior and past interactions, helping brands personalize their automated conversations at a human-level.

@ CopyRight 2022, Wavicle Technologies Pvt Ltd

Watch the magic of Level-3 AI

Check out how to deliver personalized human-like experiences at scale
Check out how to deliver personalized human-like experiences at scale
Check out how to deliver personalized human-like experiences at scale
Check out how to deliver personalized human-like experiences at scale
Check out how to deliver personalized human-like experiences at scale